Raising a Complaint
I want to give you the best possible service and your feedback is always welcome. However, if at any point you become unhappy or concerned about the service I have provided, or my fees, then you should inform me immediately, so that I can do my best to resolve the problem. My contact details, i.e. for Melanie Best, are firstname.lastname@example.org. My address is Melanie Best Employment Lawyer, Regus House, 1010 Cambourne Business Park, Cambourne, Cambridge CB23 6DP.
If the matter cannot be resolved informally and if you would like to make a formal complaint, my full complaints procedure is available by clicking on the following link - Complaints Handling Procedure. Making a complaint will not affect how I handle your case.
What to do if I cannot resolve your complaint
The Legal Ombudsman can help you if I am unable to resolve your complaint myself. They will look at your complaint independently and it will not affect how I handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them:
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
If your complaint relates to a bill that I have sent to you, you may have the right to apply to the court for an assessment under Part III of the Solicitors Act 1974. However, the Legal Ombudsman may decline to become involved in resolving a complaint about fees if the bill has been referred already to the court for assessment.
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority
The Solicitors Regulation Authority can help if you are concerned about a breach of regulatory principles that apply to solicitors and solicitors’ firms e.g. the obligation to act with integrity and not to treat you unfairly because of your age, a disability or other characteristic.